Good to know
Cancellation conditions
Cancellation is free of charge up to 14 days before arrival.
In case of late cancellation or no-show, the total amount will be charged.
As a reservation guarantee, we reserve the right to charge an amount to your credit card.
Check-in
Check-in is possible between 3 pm and 9 pm.
Check-out
Check-out should take place by 11 am at the latest.
Reception opening hours
Reception is open daily from 7:00 to 12:00 and 14:00 to 21:00.
Breakfast times
Breakfast is served daily from 7.30 am to 10.00 am.
Order an early breakfast
On request, you can receive a sandwich the evening before. Please order by 18:00 the day before.
Guest card
With the guest card you receive:
- Free use of the local bus/ski bus
- 50% Discount on admission to the sports centre (indoor swimming pool/ice rink)
- 15% Discount on a one-way or return journey on the Grindelwald-First gondola lift
Luggage storage
On the day of departure, your luggage can be stored safely until your departure.
Pets
Pets - especially dogs - are not permitted.
Lift
Please note that the hotel does not have a lift.
Smoking
We are a non-smoking hotel.
Payment options
- Cash payment in CHF or Euro
- Maestro
- Postcard
- Mastercard
- V-Pay
- Visa
- CUP
- JCB
Bank details
You can make payments to the following accounts:
Bank account:
Hotel Tschuggen GmbH
Berner Kantonalbank Grindelwald
Bank sort code: 79051
IBAN: CH51 0079 0016 3616 5008 5
Postal account:
IBAN: CH89 0900 0000 3022 6276 6